All products will carry at minimum the standard manufacturers warranty. The general range is from 1 year up to 5 years depending on the individual item. Padova Technologies, Inc. will support any and all items we sell. Detailed warranty information is usually provided with the product or outlined on quotes and invoices. Feel free to contact us if you have any questions regarding support for your product.
A. Requirements – Purchaser must obtain a valid Return Material Authorization (“RMA”) number from Padova for all returns. RMAs will be issued, at Padova’s sole discretion, in accordance with these terms and conditions. RMAs are valid for twenty (20) calendar days from the date of issuance. Purchaser must allow for in-transit time for Products to be returned to Padova, as Padova must physically receive Products within the twenty (20) calendar days. RMAs will be issued for authorized returns for defective Product or damaged Product. Purchaser is responsibly for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to Padova. Padova will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above. Overgoods are unauthorized returns. Any Products received by Padova (i) without a valid RMA number, including Product shipments refused by Purchaser or Purchaser’s customer except those damaged in transit from Padova to Purchaser or from Padova to Purchaser’s customer, (ii) later than twenty (20) calendar days from the RMA date, or (iii) in an unsuitable condition, will be considered Overgoods. Padova will return Overgoods to Purchaser or Purchaser’s customer, and will charge Purchaser a $50 processing fee per shipment plus related freight charges. If Purchaser refuses the shipment of Overgoods from Padova or returns the Overgoods to Padova a second time without Padova’s prior authorization, Purchaser agrees to relinquish all right and title to and waives all claims against Padova for credit related to such Products. Notwithstanding anything to the contrary, Padova reserves the right not to authorize the return of Products that are no longer in production or are being produced or published by a manufacturer or publisher that (i) is insolvent, (ii) has declared bankruptcy, or (iii) will not accept returns from Padova.
B. Defective Product Returns – Defective returns are only for Products purchased from Padova that are inoperable or do not function in accordance with the specifications published by the manufacturer and are covered under the manufacturer’s warranty. All defective returns are subject to more restrictive manufacturer policies. Purchaser may request an RMA for the return of defective Products within forty-five (45) calendar days of invoice date. Upon receipt of the defective Product for which the RMA was issued, Padova may test the Products and may return to Purchaser, at Purchaser’s expense, any Products found not to be defective. Upon verification that the returned Product is defective, Padova may, at Padova’s sole discretion, either (i) ship Purchaser a replacement Product, or (ii) provide Purchaser a credit equal to the lesser of the Product’s invoice price or current replacement value less any applicable charges or fees. Padova reserves the right to require Purchaser to return defective Products directly to the manufacturer for replacement according to its defective Products return policy. Padova shall not be obligated to repair, replace, or issue credit to Purchaser for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophe, power failure or transients, overvoltage on interface, environment extremes, improper use, maintenance or application of the Products or use of unauthorized parts. Purchaser shall bear all risks of loss when returning defective Products.
C. Damaged Product Returns – Damaged Product returns are only for Products purchased from Padova and shipped via Padova’s carrier of choice that are damaged in transit from Padova to the Purchaser or from Padova to the Purchaser’s customer. Purchaser or Purchaser’s customer shall refuse any Product delivered in damaged condition. If the Product is received in damaged condition, Purchaser shall notify Padova and request an RMA within three (3) business days of receipt of such Product. Failure to notify Padova and request an RMA within such time shall be deemed an acceptance of the Product as of the date of shipment.